1. Introduction

CafeGrok AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email, phone number)
• Business information (cafe name, address)
• Account credentials
• Payment information (processed securely via Stripe)

2.2 Usage Data

We automatically collect certain information when you use the Service:

• Device and browser information
• IP address and location data
• Pages visited and features used
• Time and date of access

2.3 Business Data

As part of providing the Service, we process:

• Menu items and pricing
• Order information
• Customer data (names, contact info for reservations)
• Inventory data
• Sales and analytics data

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Process transactions and send related information
• Send administrative information and updates
• Respond to customer service requests
• Improve and personalize the Service
• Analyze usage patterns and trends
• Detect and prevent fraud or abuse

4. AI and Data Processing

Our Service uses artificial intelligence (powered by Grok AI from xAI) to provide features such as chat ordering and recommendations. When you interact with AI features:

• Conversation data is processed to provide responses
• We do not use your conversations to train AI models
• AI processing is performed in accordance with our data protection standards

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate the Service (e.g., Stripe for payments, Supabase for data storage)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and audit logging

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at info@proinvest.global

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are required for the Service to function properly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

The Service is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: info@proinvest.global
• Website: www.proinvest.global

CafeGrok AI is powered by ProInvest Global Ltd, United Kingdom.